Client Services Specialist (Healthcare Benefits) - Fully Remote
About this role
Client Services Specialist (Healthcare Benefits) - Fully Remote
POSITION SUMMARY The Client Service Representative is responsible for providing excellent client service to Allied members, including HR representatives, brokers, and other various clients. They are the main point of contact for all inquiries and issues and must provide resolution in a timely, professional, and courteous manner.
ESSENTIAL FUNCTIONS
- Act as the liaison between the client/broker and Allied Executives and Departments involved with the benefit plan.
- Promptly deliver client complaints to relevant departments, including Claims, Eligibility, and Account Management.
- Serve as an additional resource for Account Managers as needed
- Provide communication to clients and brokers regarding claim issue resolution, reporting, industry related and legislative information.
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