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Client Experience Associate
Work Atlas Consulting
Full-timeNGN 170,000 - 190,000 / month
Kano, Nigeria Full-time Posted Sep 10, 2026
About this role
Section: Responsibilities
- Serve as the first point of contact for clients, visitors, and prospective members
- Manage client onboarding, workspace allocation, and account administration
- Build client relationships by responding promptly to enquiries and resolving issues
- Coordinate billing activities, invoicing, and account updates
- Maintain accurate records of contracts, memberships, and renewals
- Ensure offices and shared spaces meet presentation and operational standards
- Coordinate workspace setup, meeting room bookings, and client requests
- Monitor and report facility issues, including equipment, utilities, connectivity, and maintenance
- Coordinate with janitorial staff, security, vendors, and building management
- Conduct workspace tours for prospective clients
- Support client retention and occupancy goals
- Prepare operational reports and support the Community Manager
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