Case Manager
About this role
Case Manager
Summary: Provides direct case management services through advocacy, crisis intervention services, individual and group case management.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Provides all intake and referral functions for community members looking for services. Includes walk-ins, phone enquiries, family members, parishes, other agencies etc.
- Supports receptionist and admin volunteers in providing information regarding services.
- Conducts thorough needs assessment and develops action plan accordingly (limited intervention, referral, short/ longer term case management, retention services.)
- Provides crisis intervention to individuals and families facing emergencies, delivered at both on site and off-site locations.
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