Call Centre Agent
About this role
Section: About the Role Design Union, a holding company involved in development, planning, and construction activities across Africa, is seeking a Call Centre Agent to manage customer calls and enquiries professionally, providing accurate information and resolving issues.
Section: Key Responsibilities
- Handle inbound and outbound customer calls
- Respond to enquiries about services, bookings, events, memberships, and offerings
- Attend to customer complaints and escalate issues when necessary
- Follow up on enquiries, leads, bookings, and customer requests
- Record customer interactions and feedback accurately
- Identify and convert potential sales opportunities
- Coordinate with relevant departments to resolve customer requests
- Maintain a professional and courteous telephone manner at all times
Section: Requirements
- Bachelor's degree or equivalent
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