Call Center / Customer Support Representative
About this role
Call Center / Customer Support Representative
About the Role
Feijoa Investment Limited, a Real Estate Investment Company, is seeking a smart, customer-focused Call Center/Customer Support Representative — ideally a Social Sciences graduate (especially Psychology) who understands human behavior and effective communication.
Key Responsibilities
- Handle inbound and outbound calls, inquiries, and customer feedback professionally
- Apply active listening and interpersonal principles to de-escalate complaints
- Maintain accurate records of customer interactions in the CRM database
- Follow up on customer requests and escalate complex queries
- Provide feedback on recurring customer issues
- Deliver reports on call logs, resolution metrics, and feedback trends
Requirements
- B.A. in Psychology, Sociology, Mass Communication, or related Social Science field
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