CAHPS & HOS Program Lead
About this role
CAHPS & HOS Program Lead
Job Summary
The CAHPS & HOS Program Lead is responsible for execution for the strategy, governance, delivery, and performance of the CAHPS and HOS programs. This position recommends program direction, integrates work across business and technical functions, and ensures that regulatory requirements, consumer insights, operational initiatives, and performance-improvement activities are translated into a coordinated enterprise program.
Essential Functions:
- Translate leadership direction into enterprise CAHPS and HOS program strategy, multiyear roadmaps, priorities, performance targets, and integrated portfolio of improvement initiatives.
- Serve as subject-matter expert for CAHPS and HOS requirements, methodologies, performance drivers, survey administration, data structures, and industry practices.
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