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Branch Service Manager
Stanbic IBTC Bank
onsite
Damaturu, Yobe Posted Sep 8, 2026
About this role
Job title: Branch Service Manager Location: Damaturu, Yobe
Job Description
- To ensure smooth day-to-day operational activities in the branch. To provide leadership in service quality and operational excellence to the staff.
- To ensure that all customers receive a consistently high-quality service by effectively managing and developing all available resources
Key Responsibilities
- Ensure that communication with customers is of a consistently high standard.
- Identify major risks affecting the support function and ensure that the necessary steps are taken to measure, monitor and control these risks.
- Control all aspects of asset custodianship and ensure that correct routine procedures are followed at all times.
- Ensure that procedures regarding the control and movement of cash are adhered to.
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