Banker, Virtual, Africa China Banking
About this role
Job title: Banker, Virtual, Africa China Banking
Job Type Full Time Qualification BA/BSc/HND , MBA/MSc/MA , Professional Certificate Experience 1 - 3 years Location Lagos City Ilupeju Job Field Banking
Job Description To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients. This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.
Qualifications
- B.Sc in Social Science or related field.
- Masters and Professional certifications can be an added advantage.
Experience
- Mandarin speaking.
- 1 - 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
- Experience in telecommunications Support.
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