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Assistant Learning & Development Manager
SOFITEL
onsite
SOFITEL JABAL OMAR MAKKAH, Makkah, Saudi Arabia Posted Sep 20, 2026
About this role
Job title: Assistant Learning & Development Manager
Establishment of Training Tools
- Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with the Regional Office.
- Helps in coordinating and supports yearly performance reviews for supervisory staff together with the People & Culture team.
- Orders and organizes distribution of Training Certificates.
- Evaluates guest needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement.
Administration
- Compiles course/training requirements and attendance.
- Compiles hotel inspection reports, on the job observance.
- Ensures proper course material and up-dated job descriptions for in-house Departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.
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