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Application Support Officer
Netzence Sustainability Limited
remote
Nigeria Posted Jul 29, 2026
About this role
Job title: Application Support Officer
Location: Nigeria
Role Summary
- The Application Support Officer provides first- and second-level technical support for Netzence’s internal systems and customer-facing FinTech applications, ensuring high availability, fast issue resolution, and consistent service quality.
- The role acts as a critical bridge between end users and engineering teams, translating operational issues into actionable technical insights while supporting stable day-to-day platform operations.
- This position plays a key role in maintaining business continuity, customer trust, and delivery reliability by resolving incidents efficiently, documenting knowledge, and collaborating closely with Engineering, DevOps, Compliance, and Customer Service teams. FinTech experience is mandatory.
Key Responsibilities
Application Support & Issue Resolution:
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