Application Support Manager
About this role
Application Support Manager
Job Purpose
The Application Support Manager will support Mobility Market Ops Lead who are end-to-end accountable for Business operations, innovation, business confidence, financials and resourcing activities and service operation landscapes.
Accountabilities:
- Ensure uninterrupted operation of all supported applications (NFR, ERP, VIS, Loyalty, Invoicing, MI/MIS, web portals, etc.).
- Serve as the primary coordination point for application issues, performance problems, outages, and replication issues.
- Manage communication with vendors.
- Collaborate with global L2/L3 teams when needed and manage escalations.
- Conduct regular SLA review meetings with business stakeholders (Retail, Commercial, Marketing, Finance, Operations) and participate in vendor SLA review sessions to strengthen service performance alignment and visibility.
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