Application Support Engineer
About this role
Job title: Application Support Engineer
Job Summary
We are looking for a skilled and motivated Application Support Engineer to join our team, specializing in CPQ (Configure, Price, Quote) and Custom Applications Support. You will serve as the second line of defense for complex technical issues, working closely with L1 support, development teams, and business stakeholders to ensure seamless application performance and user satisfaction.
Job Requirements
- Triage and resolve escalated L1 tickets related to CPQ platforms and custom applications within defined SLAs
- Diagnose and troubleshoot issues by analyzing logs, error traces, and system behavior to identify root causes
- Perform data fixes, configuration changes, and workarounds to restore service quickly
- Own incident management end-to-end — from escalation to resolution — including RCA documentation for P1/P2 incidents
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