Air Export Agent
About this role
Air Export Agent
Your Role
To coordinate the activities of the air export department to ensure a quick, courteous and efficient customer experience while maintaining a competitive cost structure for both CEVA Logistics and our clients. Keep clients informed of the status of their shipment.
What You'll Be Doing
- Receive orders from clients and analyze their needs.
- Communicate with the different stakeholders in order to offer superior customer service.
- Suggest innovative solutions to clients.
- Communicate, in a timely manner, the relevant information and issues to the immediate supervisor.
- Open files for shipment and enter data in the operational system according to the ISO standards of the company.
- Organize the pick-up and delivery of freight according to booking.
- Negotiate rates and book airline cargo space and ensure that freight is shipped on time.
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