Agent - At Your Service
About this role
Agent - At Your Service
Position summary Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process wake-up calls, and connect and direct calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into the computer, contact the appropriate individual or department (for example, Bellperson, Housekeeping), and follow up with the guest to ensure the request is resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection, and record transactions in the point-of-sale system. Assist guests with accessing the internet and guestroom entertainment.
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