Administrative Assistant

Administrative Assistant

Job Description We are seeking an experienced Practice Assistant to support the front desk operations of a busy Primary Care clinic in Wayland, MA. This is a patient-facing administrative position that will serve as the first point of contact for patients, both in person and over the phone.

Must have:

• Hands-on experience using Epic is required.
• Previous front desk or receptionist experience.

Key Responsibilities

• Greet and check in patients in a professional and welcoming manner.
• Answer and direct incoming telephone calls.
• Schedule, reschedule, and confirm patient appointments.
• Register patients and verify demographic and insurance information.
• Maintain accurate patient information within Epic.
• Respond to patient questions and route messages to the appropriate clinical staff.