Zendesk Administrator
About this role
Job title: Zendesk Administrator
About the Role
Join Nielsen as a Zendesk Administrator responsible for owning and managing the Nielsen Global Client Support Zendesk instance. You will ensure the house runs smoothly, managing day-to-day enhancements, updates, and maintenance to keep our global support agents efficient and our clients informed. You are a detail-oriented executor who takes pride in a clean instance and a perfect user interface.
What You'll Do
- Manage daily admin tasks including user roles, group mappings, view optimizations, and macro updates.
- Partner with the Product Owner to intake business requirements and turn them into functional Zendesk updates (Triggers, SLAs, and Forms).
- Regularly audit Zendesk data and reporting (Explore) to ensure the Program Manager has accurate metrics for executive storytelling.
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