VP, Global Support
About this role
About the Role Lead Cloudinary’s worldwide Support organization as VP of Global Support, owning the strategy, operating model, and performance of a global, follow-the-sun team. You will modernize Support through AI, automation, knowledge management, and data-driven insights to transform it from a reactive service into strategic customer intelligence. Reports to the Chief Customer Officer and collaborates with Engineering, Product, Customer Success, Sales, Marketing, and Executive Leadership to improve outcomes and enable scalable growth. What You'll Do
- Define and execute Cloudinary’s global support strategy, driving customer satisfaction, retention, and operational excellence.
- Lead and scale a high-performing global organization across multiple regions, developing leaders and building a culture of accountability, collaboration, and continuous improvement.
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