Traveler Experience Counselor I

Job title: Traveler Experience Counselor I

On a day-to-day basis, you will:

• Work on-site with our government clients
• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle basic and moderately complex bookings with potentially non-standard and multi destinations, ticket exchanges and complex fares
• Escalate most complex bookings to more experienced staff
• Assignments include both routine and non-routine work
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up to date

Qualifications

• All information is required unless stated otherwise. If not required but preferred, state that it is ‘preferred’.