Training Engineer
About this role
The Engineering Center of Excellence is one of a few top-level technical leaders enabling Global Customer Services (GCS). You will work together with Support, Technical Account Managers, Engineering, QA, Operations, and Product Managers to increase technical proficiency across customer-facing teams and identify opportunities for greater efficiency. You will be responsible for:
- Owning the technical leadership to enable the customer teams across GCS
- Developing training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps
- Delivering training and/or training SMEs to deliver training
- Setting strategy and direction for reflecting customer voice and product use cases back into the product teams and identifying product supportability gaps
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