Training & Document Control Manager
About this role
About the Role We are seeking a highly autonomous, tech-forward Manager to lead training and development across our Patient Coordinator (inside sales), Billing Call Center, Patient Experience, and Document Control teams. This role owns the training strategy and programs, leveraging AI and data analytics to identify skill gaps, build onboarding, and drive performance with minimal hand-holding. What You'll Do
- Develop and own comprehensive training strategies across multiple teams, ensuring alignment with business goals.
- Identify skill gaps using AI and data analytics; design and implement robust onboarding and ongoing development programs.
- Lead and develop a high-performing training team; set clear objectives, measure impact, and iterate.
- Collaborate with operations, sales, and compliance to ensure training materials and document control processes meet needs.
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