Telephonic Initiation Representative
About this role
The Role at a Glance
We are excited to bring on a Telephonic Initiation Representative to join our claimant excellence team supporting Group Protection in a remote environment. Background Details:
The Claimant Excellence Team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment.
As a Telephonic Initiation Representative, you will be responsible for answering claimants calls regarding disability and FMLA claims in a call center environment. You will be the first point in contact for the employee (member) and initiating claims or leaves to provide a positive customer experience during their specific challenge. As a member of the team, you will educate the customer on their claim or leave needs and advise of next steps in the process.
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