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Technology Support Technician
Lowes Hardware
hybridUSD 21 - 35 / hour
Houston, TX
About this role
Job title: Technology Support Technician
JOB DESCRIPTION
Key Responsibilities
- Provide Level One technical support for Lowe’s Pro Supply associates and business partners by diagnosing, troubleshooting, resolving, and escalating commonly reported technology issues in accordance with customer service, call quality, and incident management standards.
- Receive, analyze, prioritize, document, and manage incidents and service requests using the company’s ITSM platform, ensuring accurate details are captured for issue description, troubleshooting steps, status updates, resolution, and closure.
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