Technical Support Specialist Tier II
About this role
Tech & Customer Support
Remote, Mexico
Description
-
Position at LeadVenture
-
Technical Support Specialist Tier II
-
Essential Duties and Responsibilities
-
Provide first level technical support to external customers for LeadVenture software applications, including proprietary software, email and website support.
-
Take customer calls, emails and chats as assigned and respond to customer requests in a timely and accurate manner.
-
Participate in after-hours on-call rotation as needed.
-
Manage (triage) incoming requests from both internal and external parties.
-
Effectively troubleshoot requests that are unclear or do not include enough details.
-
Facilitate workflow for more complex tasks which require graphical updates and/or advanced development work.
-
Initiate, update, track and close tickets through work order system within standard timelines.
Read the full description on TalentApply
Create a free account to see the complete job description, how well your CV matches this role, and apply in one click.
AI rewrites and formats your CV so it reads well and gets past screeners.
Get your match percentage for this exact role before you spend time applying.
Send a polished application in one click — no retyping the same details.
Follow every application in one place instead of digging through your inbox.
Free account · No card required
Your next opportunity starts here
Prepare, apply, track, interview and get hired — all from one platform, with AI in your corner.