Technical Support Specialist
About this role
About the Role The Technical Support Specialist is a customer-facing role focused on delivering product services and support for RELX's global user base, partners, and internal staff. You will provide application expertise in post-sales engagements, drive customer outcomes with an effortless experience, and act as an escalation point to improve support processes. What You'll Do
- Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
- Serve as the primary point of contact for escalated customer inquiries.
- Collaborate with cross-functional teams to address customer needs and provide timely solutions.
- Own and troubleshoot new/unknown product issues, restore services, and document solutions for training.
- Create and review technical/functional articles and FAQs.
- Assist with internal resource administration (e.g., ticketing system).
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