Technical Support Manager
About this role
About the Role Technical Support Manager at Flex Dental, based in Provo, Utah (onsite). Lead and grow the Customer Support team, oversee daily operations, and resolve escalations to ensure excellent customer experiences. What You'll Do
- Lead, coach, and develop the Customer Support team to deliver exceptional customer experiences and achieve departmental goals.
- Conduct regular one-on-one meetings, performance reviews, coaching sessions, and career development conversations.
- Foster a culture of accountability, collaboration, continuous learning, and customer advocacy.
- Oversee daily support operations, ensuring timely resolution of customer inquiries, escalations. What We're Looking For
- 3+ years customer/technical support leadership
- Zendesk experience
- Strong coaching and analytical skills
- Familiarity with Windows/macOS, networking and SaaS troubleshooting Nice to Have
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