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Technical Support Engineer L2
Sumsub
remote
LATAM (Remote)
About this role
Technical Support Engineer L2
What You Will Be Doing
- Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for our B2B clients.
- Performing a technical analysis of reported problems and define plans for resolving them.
- Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
- Collaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources.
- Communicating with clients using chat, email, and outbound calls.
About You
- Fluent in English & Spanish (both oral and written, upper-intermediate as a minimum).
- 1+ year of experience in technical support, preferably for SaaS, web, or mobile applications. (L1 experience and a clear drive to grow into more technical work is welcome.)
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