Technical Support Engineer - KSA
About this role
Technical Support Engineer - KSA
We are seeking a proactive and skilled L1 Support Engineer to join our IT Managed Services team. This role is responsible for providing first-level technical support, monitoring IT systems, troubleshooting issues, and escalating incidents related to enterprise IT infrastructure, cloud, networking, and security technologies. The ideal candidate will have strong analytical skills, excellent communication abilities, and a customer-focused approach to IT operations.
Responsibilities
- Provide first-level support for IT incidents and service requests across various enterprise technologies, ensuring timely resolution and accurate documentation
- Monitor infrastructure components, including compute, storage, networking, security, and cloud environments, responding to alerts and performing initial troubleshooting
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