Technical Support & Cloud Consultant
About this role
About the Role NeoXam NY seeks a Technical Support & Cloud Consultant who blends client-facing support with cloud ops, AWS monitoring, Java fixes, and growth in a global fintech SaaS team. This hands-on role supports NeoXam's core product suite in a follow-the-sun model and covers US business hours, with ongoing monitoring, observability, and operational responsibilities. What You'll Do
- Serve as the first technical point of contact for NeoXam's global clients, covering US business hours within the follow-the-sun model and ensuring seamless handoff with APAC and EMEA.
- Triage, analyze, and own support tickets end-to-end from anomaly identification to resolution; escalate to R&D when needed.
- Review and respond to monitoring alerts and dashboards; identify and act on anomalies; manage cloud resources (primarily AWS) to meet production SLAs.
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