Technical Support Analyst
About this role
About the Role We’re looking for a highly capable, fast-thinking Technical Support Analyst to help manage the increasing volume of technical support requests from our merchants. You will be the first line of defense for troubleshooting, issue resolution, and merchant education—ensuring our merchants get the best possible experience with Tabs. You’ll collaborate cross-functionally with Customer Success, Engineering, Product, and Contract Operations to resolve technical issues and identify recurring trends. What You'll Do
- Resolve complex support issues from merchants via email, Slack, and chat with fast, clear, and merchant-friendly responses.
- Own ticket triage & prioritization, identifying root causes and escalating appropriately.
- Troubleshoot technical issues related to invoicing, payments, integrations (e.g., QuickBooks, NetSuite, Stripe), and merchant data workflows.
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