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Technical Support Advisor - Hybrid
Cigna Group
hybrid
Franklin, TN Posted Aug 11, 2026
About this role
Technical Support Advisor - Hybrid
Responsibilities
- Lead triage and resolution for complex production issues, including Sev1 and Sev2 incidents, with a focus on restoring service quickly and reducing business impact.
- Coordinate incident bridges, document key decisions, and provide clear updates to business, infrastructure, database, network, and development partners.
- Analyze application logs, alerts, batch jobs, interfaces, and performance trends to identify root cause, workarounds, and corrective actions.
- Monitor application health, availability, and stability; use data and trend analysis to prevent repeat issues and improve operational reliability.
- Partner with engineering teams on code-related issues, release readiness, production deployments, and post-implementation validation.
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