Technical Services Supervisor
About this role
Technical Services Supervisor
This role is for a Technical Services Supervisor at Cotality in Oklahoma City, OK. The position oversees the technical services team, ensuring high-quality technical assistance and adherence to SLAs, while developing team members and managing metrics. The supervisor acts as the escalation point for complex issues and maintains client relationships. The posting includes responsibilities, qualifications, and benefits.
Responsibilities
- Team Leadership & Operations
- Daily Supervision: Oversee day-to-day operations of the technical services team, ensuring smooth workflows, optimal performance, and high-quality service delivery.
- Queue Management: Monitor incoming support queues and strategically coordinate team responses to maintain rapid, consistent, and accurate technical assistance.
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