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WI
Technical Expert L2
Wallet in Telegram
remoteUSD 93,000 - 145,000 / year
Remote
About this role
Job title: Technical Expert L2
Responsibilities
- Lead investigations of complex, high-impact technical issues that cannot be resolved by the L1/L2 support teams.
- Act as an escalation point during incidents, taking ownership of the investigation process.
- Drive incident response:
- coordinate the involved teams (L2, developers, external dependencies),
- define investigation direction,
- distribute tasks and ensure progress.
- Perform deep technical analysis using logs, metrics, and data.
- Conduct advanced root cause analysis across a microservices architecture.
- Identify hidden system issues and non-obvious failure patterns.
- Work closely with engineering teams to validate hypotheses and push fixes.
- Improve incident resolution processes and investigation approaches.
- Share expertise and raise the overall technical level of the support team.
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