Technical and Software Support Specialist
About this role
Technical and Software Support Specialist
Locations: Pennsylvania, United States
Time type: Full time
Posted: 2 Days Ago
Job requisition id: R0044732
What you’ll do
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Serve as a frontline, primary support contact for ProSoft clients by responding to support tickets and phone inquiries.
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Diagnose software issues and bugs, work with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner.
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Help resolve technical issues: user connection issues, Rublon MFA, manage hosted Active Directory, Manage password self-service portal, RDP connections.
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Identify when software or technical issues should be escalated to development and provide clear supporting details.
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Prioritize requests effectively to minimize downtime and maintain strong customer satisfaction.
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What we’re looking for
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