Technical Account Manager
About this role
About the Role The Technical Account Manager (TAM) serves as the primary post-sales technical owner for assigned customer accounts. The TAM coordinates technical activities, manages escalations, and ensures alignment across IGT support, engineering, and delivery teams. This role does not perform hands-on delivery but focuses on orchestration, customer confidence, and long-term value creation. What You'll Do
- Act as technical owner for assigned accounts
- Manage complex environments
- Serve as escalation point
- Lead coordination across teams
- Provide guidance to TAM 3
- Customer Technical Ownership
- Serve as primary technical liaison
- Maintain deep understanding of customer environments What We're Looking For
- Experience in post-sales technical ownership and account management
- Strong ability to coordinate across cross-functional teams (support, engineering, delivery)
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