Technical Account Manager
About this role
About the Role As a Technical Account Manager, you will bridge Hightouch with our largest mid-market customers, overseeing onboarding, adoption, and ongoing success of the platform. You will leverage product expertise to help customers realize the full value of Hightouch and guide them toward their ideal future state, while also informing product innovation. What You'll Do
- Manage the retention and expansion of mid-market customers as part of the Customer Success team
- Collaborate with Sales to strategize and increase adoption within large organizations
- Deliver timely onboarding for customers through effective project management
- Ensure customers see the full value in Hightouch’s products and advise on technical best practices
- Provide proactive technical guidance across all products
- Collaborate with Customer Support, Engineering, and other teams on technical escalations
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