Technical Account Engineer
About this role
Zoom Technical Account Engineer R19454 India Customer Services Full time
What you can expect Diagnose and resolve complex technical issues for Zoom's Elite customers. You'll partner with engineering and cross-functional teams using advanced troubleshooting tools. Your work directly protects customer experience on Zoom's platform.
About the Team We support Elite customers across the full spectrum of UC challenges. Our team owns issues end-to-end, collaborating across engineering and services. We exist to keep Zoom's most critical customers running.
Responsibilities
- Owning end-to-end technical support for assigned Elite customers, from issue diagnosis through resolution and ticket closure.
- Troubleshooting complex voice, video, and UC issues using log analysis, packet captures, SIP traces, and Zoom proprietary tools.
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