Team Manager, Service Delivery Management (Substitute Services)
About this role
Team Manager, Service Delivery Management (Substitute Services)
Position Summary The Supervisor, Substitute Services role focuses on substitute effectiveness and student success. Key responsibilities include:
- Hiring and onboarding substitute staff.
- Professional development and coaching.
- Daily supervision and evaluation of employees.
- Managing customer relationships.
- Leading departmental projects and initiatives.
- Reporting to the Senior Manager of Teaching and Substitute Services.
Primary Responsibilities
- Interview, hire, train, and supervise remote employees.
- Monitor and ensure intervention for low student participation or performance.
- Collaborate with Pearson colleagues to develop and implement policies and procedures.
- Analyze and interpret performance-based data.
- Present information to small and large groups.
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