Team Leader, Traveler Care, Centralized Services
About this role
Team Leader, Traveler Care, Centralized Services
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Provides leadership and coaching to a team of travel counselors supporting multiple centralized processes for the D&G environment.
Main responsibilities
- Supports change initiatives and encourages employee engagement through clear, consistent communication
- Uses data to monitor team activity, identify trends, and provide constructive performance feedback to enhance customer experience
- Demonstrates emerging business leadership skills and sound judgment
- Assists with scheduling, prioritizing tasks, and ensuring daily processes run smoothly
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