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Team Leader, Travel Experience Leisure Europe
American Express Global Business Travel
onsite
Grafenwoehr, Germany Posted Aug 22, 2026
About this role
Job title: Team Leader, Travel Experience Leisure Europe
What You’ll Do
- Promote and manage leisure business operations across Europe.
- Execute European leisure business objectives while ensuring full contractual compliance.
- Lead, supervise, and support dedicated leisure agents in daily operations and ensure adequate coverage across leisure operations.
- Resolve escalated customer and vendor issues promptly and professionally and recommend effective corrective actions.
- Oversee leisure website maintenance, online reservations, and call handling.
- Provide ongoing field product training and support for AFWW & ARMY OCONUS programs.
- Maintain strong relationships with vendors and internal stakeholders.
- Conduct site visits to leisure offices throughout Germany.
- Monitor and manage leisure commissions, accounting tasks, and operational reporting.
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