Team Lead
About this role
About the Role The Team Lead at LensCrafters delivers exceptional customer service and supports store success by managing key optical and lab processes, ensuring customers and patients are consistently delighted while upholding optical standards. What You'll Do
- Ensure the LensCrafters team provides unsurpassed customer service, proactive & solution-driven execution, with strong product knowledge.
- Assist customers with selections, provide recommendations, and support sales associates.
- Serve as a responsible alternate store key holder.
- In the lab (if applicable), custom-fit glasses and precisely place prescriptions in lenses.
- Work with associates to strengthen knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.
- Ensure finished eyewear meets optical standards & customer requirements.
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