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Team Lead, Customer Care
CareSource
remote
Remote Posted Jul 22, 2026
About this role
Team Lead, Customer Care
The Team Lead, Customer Care is responsible for leading and directing their team to ensure goals, regulatory, compliance, and department standards are met.
Essential Functions:
- Conduct regularly scheduled coaching conversations; listening and providing feedback for improved performance, and when applicable, create performance improvement plans
- Properly document coaching and development conversations in HR system
- Complete performance appraisals; write appropriate corrective actions, when needed
- Conduct monthly team meetings and huddles to inform, drive, and foster an environment of team building and allow for ongoing communications
- Analyze and leverage data to make recommendations, decisions and improve team performance
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