Team Coach
About this role
Team Coach
Team Coach
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As a Team Coach, you’ll lead a highly skilled team of approximately 25-35 Travel Counselors. If you thrive on variety in work, building relationships with clients and colleagues, and empowering teammates to achieve their goals, we hope you apply.
What You’ll Do
- People (75%)
- Lead and coach a team of Travel Counselors
- Provide regular, documented coaching and feedback to team members
- Investigate service and quality errors with a curious mentality, and provide helpful feedback
- Collaborate with HR to determine performance ratings and action plans in alignment with Amex GBT standards
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