Support Operations Engineer
About this role
About the Role Ghost is seeking a new member to join the Ghost team as a Support Operations Engineer. This role is remote and full-time, open to candidates in UTC−5 to UTC+3, with a mission to scale Ghost(Pro) support by improving processes, tooling, AI usage, and documentation to reduce future tickets. What You'll Do
- Make Support more efficient. Audit our workflows, tooling, automations, routing, knowledge base, and metrics. Find the leaks. Fix them. Build internal tools and integrations where buying isn’t the right answer.
- Use AI where it earns its keep. Deploy automation and AI-powered solutions to reduce ticket volume and improve scalability.
- Look at how support actually works, and start removing work through better tooling, smarter automations, sensible AI usage, sharper docs, and occasional bug fixes that stop a category of tickets at the source.
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