Supervisor, Consumer Quality Insights & Improvement
About this role
Supervisor, Consumer Quality Insights & Improvement
Lead a team, drive a big impact. If you love digging into what the data is really telling you and turning it into action, we'd like to meet you.
As Supervisor, Consumer Quality Insights & Improvement, you'll turn consumer feedback into insight, and insight into action. You'll analyze data and generate reports from multiple sources, then coordinate across teams to drive improvement — from routine, timely reporting through to projects that improve how our functions work and lift product and service quality.
Key accountabilities
Data & Insights
- Consolidate and analyze consumer voice from RMA, Voice of Consumer, and Quality Care mailbox inputs into a clear picture of product and service quality.
- Develop and deliver insightful reports with actionable recommendations that enhance product quality and consumer satisfaction.
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