Student Support Assistant
About this role
Job title: Student Support Assistant
About the Role
Reporting to the Manager, Care and Welfare, you will support the day-to-day operations of Student Wellbeing and help keep frontline services running smoothly. Your day-to-day responsibilities will include:
- Providing student-facing, phone and email reception services, and managing frontline enquiries in a welcoming, trauma-informed manner.
- Undertaking initial triage in accordance with established risk protocols.
- Assisting students with CARE form submissions and Accessibility registrations and guiding them to connect with appropriate university services and specialist staff.
- Delivering reception support to the Accessibility team across our Student Wellbeing offices (12SW and 18WW), including co-location as required.
- Responding to, or appropriately escalating, queries about Student Wellbeing and its activities.
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