Store Manager
About this role
About the Role As part of TUMI's Retail team, the Store Manager is responsible for creating a client experience that reflects the brand's ethos, building strong client relationships, and driving sales through outstanding service. What You'll Do
- Meet and exceed individual and store goals for personal sales and KPI metrics (conversion, DPT, UPT, and Client Data Capture).
- Lead by example, influence team members, delegate tasks, and develop short- and long-term strategies.
- Manage scheduling, timecards, payroll, inventory, and store operations; ensure adherence to company policies and visual guidelines.
- Develop and coach teammates through training content, roleplay, and 360-degree feedback; foster a culture open to feedback and continuous improvement.
- Network and recruit to maintain bench strength and a clear succession plan for management.
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