Staff Product Manager, Risk Resolution
About this role
Staff Product Manager, Risk Resolution
Join our missionIntuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We serve over 50 million consumer, small business, and self-employed customers around the world — powering the money movement behind QuickBooks, Mailchimp, and TurboTax.
OverviewWhen we protect customers from fraud and financial risk, sometimes good customers get caught in the crossfire — a held payment, a paused account, a document request, a verification step. In that moment, the experience we put in front of them determines whether they resolve it in seconds or churn in frustration.We're hiring a Staff Product Manager to own the customer-facing resolution experience — the front-end flows that guide a customer from "your account is under review" to "you're all set," instantly.
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