Staff Machine Learning Engineer
About this role
Staff Machine Learning Engineer
Job Description
Job Summary
Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 145,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.
Our team is dedicated to providing a robust full-text search experience for our customers across multiple channels; including help centers and agentic RAG (retrieval-augmented-generation) bots. In collaboration with ML engineers and scientists, we deliver high-quality AI products leveraging the latest tools and techniques, and serve them at a scale that most companies can only dream of. We’re passionate about empowering end-users to find what they’re looking for, and helping our customers get the most out of their knowledge base.
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