Staff CX Professional, QuickBooks Live Service Strategy
About this role
About the Role We’re seeking a Customer Experience Strategist to shape and elevate the QuickBooks Live Expert Assisted onboarding experience. You’ll define the strategy and end-to-end customer journey for expert-assisted onboarding, partner across functions to translate customer insights into scalable experiences, and drive measurable business impact. What You'll Do
- Define and drive service strategies that address evolving customer needs, lead scoping and planning efforts, setting the strategic direction, required deliverables, and timelines to ensure successful execution.
- Elevate the Customer Experience by deeply understanding customer needs—leverage insights from surveys, interviews, and engagement metrics; collaborate with User Research and Market Research; proactively identify and address gaps in the customer journey to improve satisfaction and outcomes.
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