Sr Manager, CRM Operations
About this role
About the Role The CRM Operations team at S&P Global focuses on optimizing the lead-to-cash value chain. This role contributes to enhancing CRM operational systems and processes to drive efficiency and scale for the organization. What You'll Do
- Actively contribute to enhancing the efficiency of CRM operational systems and processes, leveraging professional know-how to support organizational knowledge and skill development.
- Serve as a subject matter expert, advising senior staff on complex CRM operational issues and guiding junior colleagues on best practices and operational processes.
- Collaborate with Technology teams to manage system enhancements, actively contributing to user stories, backlog prioritization, and User Acceptance Testing (UAT) to ensure accurate delivery of business requirements.
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